Bristol Pet Boarding Title

Boarding Terms and Conditions

We are happy to supply boarding facilities for your guinea pigs, rabbits and other small animals and will adhere to any requests/requirements that you may have to ensure they enjoy their stay with us. We do this with the following conditions which apply to ALL animals left in our care.


Our Availability

We have a page dedicated to our availability. Please review the times we are available by following this link: Boarding Availability


Dropping Off

We attempt to be very flexible with our times to allow people to drop off. These times are:

  • Peak Times(school holidays) Between 08:00 - 11:30 and 16:30 - 20:00
  • Off Peak Times(term time) Between 08:30 - 13:00 and 20:00
We always ask people to contact us a few days before dropping off to arrange a time.

Please Read the "Arranging a Time" Section.


Collecting

As with dropping off, we are very flexible with our times and ask owners to let us know an approximate time they wish to collect their animals on the arrange date of collection. Again, our times for collecting are:

  • Peak Times(school holidays) Between 08:00 - 11:30 and 16:30 - 20:00
  • Off Peak Times(term time) Between 08:30 - 13:00 and 20:00

Please Read the "Arranging a Time" Section.


Arranging a Time

We have probably the most flexible times for dropping off and collecting amongst Boarding Facilities in Bristol. However, we do request some courtesy in return and ask that the following points are considered when booking with us:

  1. The time you give is an accurate indication of the time you will arrive.
  2. Should this time need to change,earlier or later, even on the day of arrival, you will inform us ASAP.
  3. We will allow a reasonable time before and after the agreed time to ensure someone is home.
  4. Should you fail to arrive or inform us that you will be early/late, we CANNOT guarantee that someone will be home
Please review the times we are available by following this link: Boarding Availability

We have a young family and so our time is as precious as anyones and so we hope you will respect our time by ensuring that you arrive when you say you will. We do not wish to upset anyone, especially when they are going away, so just ask for simple courtesy and in return we will do all we can to be here when you want us to be.


Late Collections

If you are unable to collect your animals on the due date then please contact us ASAP so we are aware of the situation. Any additional costs incurred for excess nights will be charged to you and payment will be required when the animals are collected before they are released from our care. If your animals are not collected then we will do all we feasibly can to contact you via the details you give us. Should we be unable to contact you then we will hold onto the animals for 7 days and then attempt to rehome them.


Payments

We require all payments for boarding to be paid in full on arrival. Any additional costs that may occur, due to vets charges or extra nights, will need to be paid before your animals are released from our care.


Health and Wellbeing

All animals left in our care will be given an initial check to ensure no obvious or apparent illnesses are present. Should we feel that an animal is not in good health then we have the right to refuse to allow them to stay with us. This is for the safety and wellbeing of all animals in our care.

To help limit the amount of stress on the animals left in our care, we do request that the owner leaves a supply of the animals regular food with us. Should this not be possible or the supply left be insufficient then we will obviously feed them on our own regular food but take no liability in the event of health issues arising.

We accept no liability for the unlikely event that your animals should become ill or unfortunately die whilst in our care. Your animals are left entirely at your own risk with the reassurance that we are very experienced and have kept and exhibited both rabbits and guinea pigs as well as having excellent knowledge for the the care of hamsters, gerbils, rats, chinchillas, degus, pygmy hedgehogs and tortoises.

In the unlikely event that your animal should become ill then we shall attempt to contact you immediately and adhere to your wishes. Should we not be able to contact you then we shall consult our vet immediately. In the event that we need to take the animal to the vets then we shall do so with the following conditions:

• We will NOT charge for the time required to attempt to contact you or consulting the vets by telephone.
• We will NOT charge for transporting your animal to the vets.
YOU will be liable for all costs incurred should your animal need medical attention. Full details and costs of any treatment will obviously be available to you.
• We will only go to an out of hours service if agreed by you previously. Due to the high costs we cannot do this without prior consent.
• The animal will be treated using YOUR name and address.
• We will NOT charge for any additional time required to treat the animal on returning to our premises.
• If the animal was boarding with another in the same hutch then we will seperate them and YOU will be liable for the costs of the additional hutch.
• In the event that your animal should unfortunately die then we will attempt to contact you immediately and adhere to your wishes.


Pricing

All prices indicated on the Tariff page and quotes given via the online booking service are subject to change and although we will always endeavour to give prior notice this may sometimes be unavoidable. We will always do our best to honour quotes given as best we can.